Shipping policy

Shipping Policy

Order Processing Time

All orders are carefully processed within 1–3 business days once payment is successfully confirmed. Orders placed during weekends or U.S. public holidays will be processed on the next business day. Please note that during peak seasons such as holidays or major sales events, processing may take slightly longer, but we always strive to ship as quickly as possible.

Shipping Rates & Delivery Estimates

Shipping costs for your order are calculated automatically at checkout and will depend on your chosen shipping method and delivery address. Below are our estimated delivery times for the United States:

Standard Shipping: 15–20 business days

Note: Actual delivery times may vary due to carrier delays, weather conditions, or customs inspections. We appreciate your patience if unforeseen delays occur.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with your tracking number. You can track your package at any time directly on the carrier’s website. 

Domestic Shipping (United States)

We currently ship exclusively within the United States. Delivery times and fees may vary depending on your location and shipping method. Customers are responsible for any applicable state taxes, local fees, or special handling charges.

Lost, Stolen, or Delayed Packages

If your order does not arrive within the estimated timeframe, please contact our support team at support@donuma.shop

. We will:

Assist in locating your package using your tracking number.

Coordinate with the carrier to investigate and resolve the issue.

Offer solutions such as reshipment or refunds in cases of confirmed loss.

Tip: Always check with your neighbors or local post office, as packages are sometimes left in secure locations or held at nearby facilities.

Incorrect or Incomplete Addresses

Please ensure your shipping information is accurate and complete at the time of purchase. Donuma.shop is not responsible for delays, misdeliveries, or lost packages resulting from incorrect, incomplete, or outdated addresses provided by the customer.

Double-check your address before completing checkout.

Include apartment, suite, or unit numbers if applicable.

Ensure your ZIP code and city/state match the address.

Customer Support

Our goal is to make your shopping experience smooth and worry-free. If you have any questions or concerns about shipping, estimated delivery times, or tracking, please reach out to our dedicated support team:

Email: support@donuma.shop